Isn’t the Light OK?

I mentioned in my last post how a long weekend at camp helped to clear my head a bit. One of the things it made clear to me is how much I need to get out of my current job.
Work sucks. Blink-182 knows. I won’t get into too much detail, because, really, it’s boring as [...]

Popularity: 9% [?]

I’ve read somewhere that it’s bad blogging form to apologize for a lack of posting. So, in true “pick myself up, dust myself off” form, here, unapologetically, is a bullet point summary of what’s happened since my last post.

If you couldn’t tell by my last post, things are getting really horrendous at work, to [...]

Popularity: 17% [?]

Heather, a high school friend of my wife’s, posts about some stupidity she’s run into at work.
I just finished typing a form for a customer. Part of it was a request for a new section that detailed certain conditions under which they would not operate. One such condition, you ask?Inclimate weather.
That’s even better than the [...]

Popularity: 11% [?]

I’ve come to the conclusion that providing tech support via phone or email is a lot like being a medical professional. The customer/patient describes their symptoms, and we diagnose accordingly. Which is why it always strikes me as funny that people expect to email us with a generic question like “Why can’t I get into [...]

Popularity: 8% [?]

Did you give up your Star Wars figures years ago? Or do you still keep them close by, concocting bizarre scenarios where Lando Calrissian is actually Glen from Accounting who’s been hounding you for the file on the Cloud City account?
Then you may just enjoy The Cubes. It’s as if Playskool Little People gave up [...]

Popularity: 16% [?]

I’m trying to create a cheesy business acrostic for the word “push” regarding taking initiative at work. Here’s what I’ve come up with so far:
Prepare data on the issue
Understand the impact
Seek the people who can get it fixed
Hide in the bathroom until it’s over
or, alternately:
Prepare data on the issue
Understand the impact
Seek the people who can [...]

Popularity: 7% [?]

(cue Doogie Howser, MD “closing revelation” theme music)
I learned a valuable lesson today….
(pause to stare at monitor)
It’s just as hard to be the combative arsehat on the other end of the phone as it is to deal with him.
Most of you know I work in a call center. It’s a thankless job at times, and [...]

Popularity: 7% [?]